Events Calendar |
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Strategic Customer Care Series
Date: October 4, 2018
Time: 8:30 AM - 12:00 PM
Event Description
Attendees: Customer service, technical staff, sales engineers and inside sales reps looking to polish their skills and increase revenue opportunites
Attendees: Customer service, technical staff, sales engineers and inside sales reps looking to polish their skills and increase revenue opportunites
Participants will walk away knowing how to:
- Define the top 5 expectations of internal and external customers
- Strategically identify areas for up-selling and cross-selling to current and new customers
- Learn effective communication skills to lower barriers, create win-win solutions and build trust with customers
- Discover ways to fix both the problem and the upset customer while still maintaining confidence and self-esteem
