Events Calendar |
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[Free Webinar] Drive Revenue & Loyalty with Strategic Customer Care
Date: August 24, 2018
Time: 8:30 AM - 9:00 AM
Event Description
It costs 10x more to attain a new client than keep a current one. Customer service and inside support teams speak to clients more than anyone else! Sandler’s time-tested communication techniques will add additional income and growth to any organization.
In this webinar learn how to:
• Define the top 5 expectations of internal and external customers
• Strategically identify areas for up-selling and cross-selling to current and new customers
• Learn effective communication skills to lower barriers, create win-win solutions and build trust with customers
• Discover ways to fix both the problem and the upset customer while still maintaining confidence and self-esteem
BONUS: Participants will receive a complimentary chapter of "Customer Service the Sandler Way"
In this webinar learn how to:
• Define the top 5 expectations of internal and external customers
• Strategically identify areas for up-selling and cross-selling to current and new customers
• Learn effective communication skills to lower barriers, create win-win solutions and build trust with customers
• Discover ways to fix both the problem and the upset customer while still maintaining confidence and self-esteem
BONUS: Participants will receive a complimentary chapter of "Customer Service the Sandler Way"
